Good day colleagues
The NEC had a productive meeting with Lungile and Nomsa of Metropolitan/GEMS on the 24th of March for our first Operational meeting of 2021.
The purpose of the engagement was to renew discussions between the parties and receive updates regarding the claims process, appeals, follow-ups, etc.
Please find the documentation outlining the above processes as well as a template for multiple queries.
In addition, we received a GEMS Provider portal link where the individual practitioner can track the progress of their claims: